Skip to main content

Your Cart

Your cart is currently empty.
Click here to continue shopping.
GET 20% OFF WITH CODE STAYHOME20X

RETURNS

 

RETURNS

We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we’ll gladly accept a refund when goods:

• Are returned to us within 7 days of delivery. For International returns please notify us by email the intended return once received.

• Are returned in original condition – unworn, unwashed with tags attached.

• Orders placed with Afterpay are only eligible for a store credit.

• Sale items or items purchased during a promotional event or with a discont code are only eligible for a store credit. 

• Custom made pieces are not eligible for return, swaps or store credit.

All online returns need to be sent to the below address, we recommend sending your Return back via a trackable method:

ANDEAN COLLECTIVE
4 Caniaba Crescent
Suffolk Park NSW 2481
Australia

Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via trackable method for peace of mind.

Upon receipt of the items, they will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.

We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed. You will receive email notification of when our team has received your return and again when it has been processed. 

EXCHANGES

Due to the limited nature of our pieces, we do not offer exchanges on any items. If you would like a different size or item, we recommend purchasing the new item and following the returns process for a refund.