We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we’ll gladly accept a refund or exchange when goods:
• Are returned to us within 7 days of delivery. For International returns please notify us by email the intended return once received.
• Are returned in original condition – unworn, unwashed with tags attached.
• Orders placed with Afterpay are only eligible for a store credit or an exchange.
• Sale items or items purchased during a promotional event or with a discont code are only eligible for a store credit or exchange. This also applies for PRE ORDER items
• Discount codes and store credits can not be used or SALE items.
• Custom made pieces are not eligible for return, swaps or store credit.
All online returns need to be sent to the below address, we recommend sending your Return back via a trackable method:
4 Caniaba Crescent
Suffolk Park NSW 2481
Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via trackable method for peace of mind.
Upon receipt of the items, they will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.
We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed. You will receive email notification of when our team has received your return and again when it has been processed.