DOMESTIC & INTERNATIONAL SHIPPING
**Please be understanding of current delays in shipping due to COVID19. Shipping is being processed as quickly as possible, however the postal services are experiencing high delays in estimated shipment times.**
FREE EXPRESS SHIPPING only applies to orders within Australia
- We ship WORLDWIDE. If your country is not listed at the checkout, please email us and we will consider adding your country to the list.
- DHL / Australian Post - Delivery estimated between 10-20 days.
- Once an order has been shipped and tracking details emailed to you, ANDEAN. is no longer responsible for goods shipped. Please check with DHL if you have any delivery issues.
- DHL may incur higher customs/duty taxes depending on your country, if you are concerned with this we suggest choosing International Registered post option instead. For information on Custom/Duty tax, speak to your local customs office.
LOST OR MISSING PARCELS
We cannot take responsibility for any parcels that have gone missing, been stolen, or been delivered incorrectly. Unfortunately, once the parcel has left our hands it is the responsibility of AUSPOST and any further disputes must be settled with them.
If you wish to add insurance to your order you may be able to for an additional fee. Please send us an email to email@example.com if you would like to discuss this.